The number for General Motors Customer assistance center is 866-790-5600.
What is the number for Cadillac?
What is the number for Buick?
What is the number for Chevrolet?
What is the number for Saturn?
What is the number for Hummer?
What is the number for Pontiac?
What is the number for Olds Mobile?
They have different numbers but same people answer your questions. That's the mother brand General Motors 866-790-5600, I worked for General Motors customer assistance center for 3 years, and I can share some information with you that you might want to know.
Some facts you might want to know.
Our customer assistance centers are located in Austin, Saginaw, Manila Philippines and Argentina.
your in luck if you get routed to Philippines or Argentina because the recruitment process in these areas are so stringent, before you become an employee, GM will bombard you with I.Q tests and a hell lot of English exams. So if you get routed to Philippines or Argentina your in luck, these guys know what there doing for sure.
If you are in Canada, a Canadian representative will answer your question. They are inside Canada.
Kindly read first before calling. If your reason for calling are the following better read this first.
1.I want cost assistance because I saw online that
there is a flaw in a component in your car.
The representative will look in his/her system if there are recalls, special bulletins or updates on your vehicle.
If there's none, the representative will call your dealership and if the concern is a known issue if the service adviser technician or service manager says no this is not true. Then I'm sorry friend GM will not give you cost assistance.
But I saw online that there are hundreds of these things e.g the heater for the Chevrolet Silverado 2004 blows cold air and the air condition blows hot air and it is intermittent. No matter how you explain it to the representative even if you talk to supervisor, GM will not help you unless that dealership says that it is a known concern. The representative will just say "Anyway can right that online" but he/she knows that it is a known concern, again it needs a go ahead from the dealer, it's all about GM protocol.
****THE SUPERVISOR WON'T BE ABLE TO HELP YOU. THEY HAVE THE SAME EMPOWERMENT AS THE REPRESENTATIVE YOU ARE TALKING TO. WHAT YOU NEED I DISTRICT SPECIALIST, THEY CAN GIVE YOU A NEW CAR IF YOU PLAY YOUR CARDS RIGHT.****
REMEMBER: GM WILL ONLY GIVE COST ASSISTANCE IF IT'S A KNOW CONCERN AND OR YOUR VEHICLE JUST WENT OUR OF WARRANTY
3.I want technical assistance. General Motors does not offer technical assistance, they will refer you to the dealership. If you insist, the rep will be forced to call a dealer and let you talk to a dealership and have you ask them questions. If this doesn't work, you will have to purchase a build sheet, it's like the blueprint for your vehicle.
4. How to pair my bluetooth on my GM vehicle?
Oh.. I get this all the time. You must not be using Onstar.
not driving, nor using the radio. You should be in park.
1.On your steering wheel press the push to talk button for 2 seconds,
that's the half face with a voice coming out.
2. Say "bluetooth" system will respond and say "bluetooth ready"
3. Say "Pair"
4. The system will give you a 4 digit code, kindly take note of it.
You will you use that later.
5. Go to your phone. Setting then bluetooth, under bluetooth
there is "Your Vehicle" listed choose that.
6. Input the 4 digit code on your phone. It will automatically pair itself,
then it will ask for a name tag. Just give your name.
5. The dealership was rude.
Give the name of the person you are complaining about and we will give you a case number then it will be forwarded to a District Specialist, take note the person for the dealership might get fired.
6. Read your owner manual everything is there about your vehicles basics.
Some aren't, the bolts on your engine. General Motors just doesn't want you to mess with those things and wants you to work with the dealerships.
7. I want free diagnosis.
If you act like your pretty pissed disgusted and seem like ready to blow up, GM will give you free diagnosis as long as you have the vehicle repaired in that dealership.
8. I was overcharged by the dealership.
This is typical. It's not their fault GM does overcharge on parts, one time there was hose for the coolant that cost $300, just because it's a GM part.
9. There should be a recall on my vehicle.
LISTEN General Motors does not decide these things, it's NHTSA, (National Highway Traffic Safety Administration)
Even if you talk to the manager, what you can do is, go to the dealer have your vehicle diagnosed.
AND LET THE DEALER SAY IT. THERE SHOULD BE A RECALL ON THIS, if the dealer says that GM will act on it definitely.
10. I have Pontiac/Saturn/ Hummer where can I take it.
Any GM dealership can help you.
11. YES WE DO SKIP SOME PROCEDURE IN MAKING YOUR VEHICLE.
ESPECIALLY THE TRANSMISSIONS FOR CHEVROLET TO SAVE MONEY.
As a representative we are required to Visit a dealership and the plant at least once a year,
but that's twice a year actually, and yes I spoke to some engineers who said that they had
to skip these things if not GM losses money. It's all about business.
12. DO NOT BUY A CHEVROLET
For God sake people, please don't buy cheap Chevrolet vehicles like the Silverado
It will kill you in the long run, usually when I hear Chevrolet over the prompt I am 80% sure that a component broke down.
13. Buy Buick or Cadillac
If you buy these cars, you will have a special treatment in the dealership.
14. If you are person of influence.
If you call and you are a judge, a chief of the fire department, police, huge business owner, rich,a mayor etc..... GM will even give you a another car. But if you have a 2003 Impala and your just dish washer, sorry friend GM won't do jack squat for you.
People with influence are taken care of, because their opinions and buying capacity matters.
15. I have a vehicle and the part is obsolete.
Go to Autozone please GM doesn't make them anymore, our dealers has a tool that can see if there are any available stock within GM's program within the whole United States, including Hawaii and Alaska.